members, AHIMA certifies over 100,members and HIMSS certifies over 50,membersAs with most professions, medical coding is not a government certified or regulated professionHowever, healthcare employers choose which standards they would like their employees to followFor a variety of reasons, many choose AAPCSome healthcare facilities hire medical coders despite having no certification from one of the organizations listed aboveThere is no federal mandate that medical coders be certifiedContinuing education is not an uncommon requirement for professional organizationsThis is most apparent with industries facing an evolving landscape, such as healthcare, law, aviation, etc… We require our certified members to have current knowledge of regulations so their facilities compliant and within regulatory guidelinesHealthcare facilities could otherwise face financial penalties and possible closureThis goes hand-in-hand with our examsWe acknowledge their difficultyHowever, they validate a student’s competence to help maintain a healthcare facility’s cash flowThe role of a coder is a critical piece to a healthcare facility’s cash flow cycleWe understand that there are those who do not pass our exams upon first attemptThis is why we include a free retake with every exam purchaseWe hope our comments help bring insight into the medical coding profession and AAPC’s role in supporting professionals in the fieldWe wish you the best in which ever path you choseSincerely, Alex M*** AAPC, Revdex.com: AAPC Alex M[redacted]Sr. Marketing Communications Manager | AAPCDirect: 801.236.2200 x148Mobile: 801-726-5362alex.m[redacted]@aapc.comwww.aapc.com, Complaint: [redacted] Beth will need to make these requests to the instructor email if this is something she would like to schedule. after days from purchase or after course work has been completed, and we do not refund for any exam that has been attempted or on books that have been shipped & usedThere will be no refund issued to Casi’s employer for the course & exam package purchase that Casi has used in its entirety Check out our 28 AAPC coupons, including AAPC promo codes & 25 deals. United States 4 reviews. Under your testing regulations, I may not replicate or duplicate any portion of the exam nor may I discuss it with anyone. The exam voucher & practice exams are available for 1 year from date of purchase, and Beth is currently registered for the COC certification exam on 9/12/15, which she scheduled herself for on 6/2/15. Does AAPC have a discount for new customer? I hope this will be an acceptable solution to her and that she will let us help her move forward with her education & certification goals. The 3 courses were meant to be completed in 8 months from date of purchase. Have something to share about AAPC? Tweet. Second, when I first contacted the AAPC about my score, Jennifer suggested a 68 "was a good score for your first try". Customer service contacts and company information. Having a big sale, on-site celebrity, or other event? I am rejecting this response because: I still have not received a telephone call from from one of your representativesYou indicated that I would receive a call early this weekToday is Thursday 01/04/at 8:00pm and still no telephone call from you Detail your services. Please fill out the following form that you'd like a quote. Students are asked to be proactive if they need help and to ask for it. resolution our customer service team offered. We will reply to you shortly. Sincerely, Today's top AAPC coupon code: $25 … Reviewer11915706 Sign in to contact user. She has completed 3 chapters in the course so far and from our records she has not contacted AAPC for a refund prior to this filing this Revdex.com complaint. The refund was completed on December 14, 2016. Beth completed the entire ICD-10 online training on 2/28/15 (sold separately starting at $395). Revdex.com: She will have to purchase any extensions on course access beyond September 2017 at the regular fee of $29.95 per course, per calendar month. POSCO AMERICA. Beth sent several emails to the course email, and every email was replied to by an instructor with feedback on her progress & direction to go forward, including the latest response sent to Beth on 6/15/15 from an email she sent on 6/12/15. Also, be sure to showcase a premium service. Careers in Medicine (CIM) Contact CIM (Monday–Friday, 9:00 a.m.–5:00 p.m. Was this review helpful? AAPC. *** ***, [redacted],  We have changed your free subscription to the annual webinar plan. Fulfillment by Amazon (FBA) is a service we offer sellers that lets them store their products in Amazon's fulfillment centers, and we directly pack, ship, and provide customer service for these products. AAPC will allow another waive of extension fees for an additional time of 4 months total for the 3 courses, until 9/30/2017. I do not see any emails from Beth sent on 6/15 as stated in this complaint. ... before 10am Central the day of the webinar, or AAP’s Customer Service 800/433-9016 (Be sure to get to our Customer Service Department) How many people per practice can participate in the live AAP Pediatric Coding Webinars? Use RevDex to write a review. I am rejecting this response because: I asked for a percentage of students who were able to pass their certification exams on the included first or second attempts. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]. If you have any questions, please fill out the form below and a member of our team will be in touch with you shortly. The customer then called AAPC on January 18, 2016, asking to speak with the president of the company, Jason V***He was unavailableMs*** was transferred to the president's secretary, MsM***, who was away from her deskThe customer was asked to leave a voice message since MsM*** was away from her deskMsM*** offered a 50% refund since the course was half way completeThe total amount refunded was $***According to MsM***, the customer appeared grateful for the compromise, Hi ***, All of the emails that Beth sent to the instructor email were replied to with feedback to try to help her understand better. AAPC storefront. Call 877-524-5027 to speak to a representative. 0345 266 0001 Open today 8am to 8pm. Customer service contacts and company information. 2.4. 3.0. American Medical College Application Service (AMCAS) Contact AMCAS (Monday–Friday, 9:00 a.m.–7:00 p.m. Sincerely, If you would like to set up a 2- or 3-month payment plan on your credit or debit card for an individual membership renewal, please call Customer Service at 800-626-2633. Sincerely, Sincerely, WhatsApp: 971 50 816 8149. [redacted]. Kyrsten Shiflett | Greater Salt Lake City Area | Customer Care Advocate at AAPC | 56 connections | View Kyrsten's homepage, profile, activity, articles Savings accounts Call us. Hundreds of annual changes mean that if you use HCPCS Level II for durable medical equipment (DME), chemotherapy injections, Medicare services, ambulance, quality reporting, or other medical services and supplies, you need the 2020 HCPCS Level II Expert. AAPC accommodated the student with an additional 3 months extension for each of the 3 courses at no charge, waiving $269.55 in extension fees, extending the course through the end of May, an additional 7 months of study time (*extension fee is $29.95 per month, per course.) Using the most up-to-date information is necessary to comply with HIPAA, reduce denied claims, and receive prompt payments. • AAPC curriculum • Thousands of practice questions • Highly supportive staff • Motivating mentors • Full time trainer support • Job Placement Assistance • CPC Exam-Awesome preparation with 10 Mock exams • The best things ONE to One training as batch is limited to … ICD-proficiency has been Thank you, Revdex.com team, for being there for us...thank you for be a resource we can go to when these companies won't hear us or take the time for us a requirement for certification 3.3. We informed *** that we will no longer allow her to be a member based on and negative posts about AAPC and the grading accuracy of examsWe are refunding her for the Exam vouchers, study guide and code books she purchased out of pocketThe scholarship fund will be refunded the membership they paid forThe total refund amount is $She was told that it would take a few days to process the check to refund her, Complaint: *** On 2/3/2016, this customer purchased a one year new student membership, along with online self-study courses in Medical Terminology, Anatomy, and training for CPC Preparation & physician medical coding, for a total of  $2770. POSCO ©2017 POSCO AAPC. You should have one more exam attempt with your exam purchaseWe encourage you to register for your retake as soon as possibleUse members of our Facebook group to help you with any questions you may haveFind the group at this link: ***Don't give upYou can do this!Alex M***AAPC, The customer first inquired about a refund on December 16, She stated she had a health issue not permitting her to complete the program she purchased from AAPCThe representative stated that the course she purchased had been completed half way and we would be unable to facilitate her request I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me INSIDE SALES REPRESENTATIVE (Former Employee) - Salt Lake City, UT - March 10, 2020. Customer Question #1 ... Use it to answer the question and to emphasize why a customer should choose you instead of a competitor. I have gone ahead & given the course time extension to Beth until 12/31/15 in good faith and pending I don’t hear back regarding this response. Job Security/Advancement . Compensation/Benefits. Sharing is caring! All. took up a lot of her timeOne of which ended up being a euthanasia and those cases always take more time than the allotted minutesI apologized for his wait and inconvenience but mostly apologized that DrJ*** did not call him back personally that night nor answer her voice mail message that he had leftThis part of the situation was unacceptable and for his inconvenience I would credit his charges for that appointmentThis was a pleasant conversation with Mr*** Aapc rocks! The customer will have to repurchase the CPC exam when she is ready to test, as this expired in February 2017 and cannot be extended. Job Culture. We can give Beth another extension on the COC online course until the end of the 2015 year, waiving an additional 6 months in fees ($179.70 value). AAPC’s refund policy is that a written request for a refund will be honored if the refund is requested within 30 days from date of purchase and no course work has been completed, and all books are returned to AAPC unused. AAPC shipped & she received 7 books total, and she was also given an additional $100 discount from a service representative & free shipping, in addition to the sale price that was being offered at the time. The student still has not completed any course work in any of the 3 online courses in a total of 15 months of access. page 2. Currently, AAPC has a membership base of 122,000 worldwide, of which more than 90,000 are certified. Have something to share about AAPC? We strongly encourage you to contact our customer service department at 800-626-2633. Use it to answer a common question and to showcase a unique element of your business. Sincerely, Share. 5.0. you have seen many members sharing their relief in passing the examThere are also others like yourself, struggling to get their scores up, but intent on passing.In response to your request, we cannot share exam questions and answersIn this digital age, when exam questions are shared they tend to find their way onto the internet, compromising the exam and requiring our exams department to create new exams for the certificationThis occasionally happens despite the parameters we set to secure our exams.We recommend that you connect with members in your local AAPC chapter who can offer guidance, or we can direct you to members who have passed the exam to give you directionAt the least we encourage you to do this in our Facebook groupFind the group at this link: *** Sincerely, Alex M***AAPC, Complaint: *** I am rejecting this response because: ET) about the application, verification, document processing or letters of recommendation. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you very much for taking my complaint seriously and resolving it I do appreciate it AAPC Employee Reviews for Customer Service Representative. Alex M[redacted]Sr. Marketing Communications Manager | AAPCDirect: 801.236.2200 x148Mobile: 801-726-5362alex.m[redacted]@aapc.comwww.aapc.com. Casi’s CPC Training Package & code books were purchased on Friday 5/30/The course books were shipped the following Monday 6/2/and delivered & signed for by Casi’s employer on Thursday 6/5/Students are told in the Course Instructions that they may begin the course before receipt of course textbooksIf the employer delayed giving books to Casi, this was no fault of AAPCStudents are given months from purchase date to complete the CPC courseAn additional month grace period was given to Casi at no charge and she completed the course on 11/27/ We refunded Ms. [redacted]'s account for the full amount charged ($395) on January 25, 2016. It will have the guidelines printed in the bookJust so you are aware, what you experienced is common for all code book publishersUpdated guidelines are not available from CMS until close to the new year, however, many customer need the updated codes right away and print the updated guidelines on our website when they are availableOur second edition does have the updated guidelines printedAgain, this is standard operation for all publishersRegardless, we want to meet your expectationsForward the requested information and we'll send a new book ASAPSincerely, Alex MAAPC, Complaint: [redacted] I am rejecting this response because: I asked for a percentage of students who were able to pass their certification exams on the included first or second attempts This information was not provided I suspect it is a very small percentage for two reasons First, the second proctor at my certification exam said it took her three attempts to pass her certification exam, likely two included attempts and one $attempt Second, when I first contacted the AAPC about my score, Jennifer suggested a "was a good score for your first try" Jennifer may not know the extent of your questionable, if not fraudulent, business practices but she knows a small percentage of people pass their first attempt You have the ability to manipulate the exam and the results without the threat of outside intervention Under your testing regulations, I may not replicate or duplicate any portion of the exam nor may I discuss it with anyone I have no way of proving your questionable practices You then destroy the evidence Further, any reasonable person, given my overall grade for the course of combined with my final course exam grade of 92, would conclude I should have at least passed the certification exam if the course prepared me for the exam and the exam was relevant to the course Your courses are designed with a keen eye toward the psychology of failure in the interest of separating real people from real money for made up credentials I sought out the AAPC because I thought you were a reputable organization This is no longer the case Sincerely, [redacted], I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted], Complaint: [redacted] I am rejecting this response because: customer service should have disclosed the ICD-Requirement when I renewed one month from the required completion dateAs discussed, my current career affords me no time to go on website or read magazineThe four year time frame was a point of reference and only firmed once IDC-was approved for use within the last calendar yearI was not aware of the proficiency requirement, as I had not read or been exposed to AAPC this past year Sincerely, [redacted] ***, ***, Thank you for reaching outWe strongly encourage you to contact our customer service department at 800-626-They can look into your account determine why books were unexpectedly sent to youIf you feel you were misled by your salesperson, please contact customer serviceWe show you the only contact you have made with them was to discuss CEUsThey can look into your account and determine how to best support youSincerely, AAPC, Complaint: *** Customer Service Specialist (Former Employee) - Salt Lake City, UT - January 10, 2017 My employer was very understanding and then when new management came in they did not understand how complex my divorce and custody battle was and used that adjust me. Job Title. Beth’s course is set to expire tomorrow, 6/30/15. Skip to main content.us. Your courses are designed with a keen eye toward the psychology of failure in the interest of separating real people from real money for made up credentials. Visit the AAP Support Center for a comprehensive collection of information and articles. Included in the offer were free coding books & course books... shipped to the customer, along with an exam voucher and 3 practice exams given immediately upon purchase. We recommend applying for emeritus status so you Share. Yes No. This is your Answer section. We can also offer Beth more instructional help in the way of phone appointments with one of the instructors if she doesn’t understand what is being emailed to her. Sincerely, This is your Answer section. Technical Experience. Prime Day is October 13-14. Management. Thanks you. I am rejecting this response because: No. View our Membership FAQs page for … If customers can’t find it, it doesn’t exist. Job Work/Life Balance. In addition to that, you may also contact us by phone. not give upAs you know, you have an additional exam remainingAs you know, your previous result was just short passingClarification in a few areas could help you succeedYou should have received an email highlighting the areas of the exam where you faced the most challengesReview the areas and look for consistenciesWe would be happy to give you more in-depth insight into your score, which would uncover your challenges more clearlyEmail [email protected] to submit a request for this informationWe also encourage you to attend your local AAPC chapter meetings and glean insight from other professionalsMany have been where you are and could give you a different perspective on the examAlso consider reaching out to professionals in our forums at aapc.com or our Facebook group at https://www.facebook.com/groups/21496405430/I would also like to note that our exams are not custom to the examineeThis is why we cannot share your exact resultsSharing the complete exam after grading often results in exam questions being leakedThis tarnishes the value of the credentialWe hope you understandAgain, we plead with you not to give upYou are close to passing the exam and beginning a career as a medical billerSincerely, Alex M*** AAPC, Hi ***, We're sorry that you fell just short of passing the examWe hold all of our examinees to the same standardIt's frustrating, especially knowing that you were one right answer away from successfully passing your certification examHowever, our certifications are revered Upon 2 AAPC customer Care Survey we greatly value your feedback in Medicine ( )! 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