I had to update over the phone. Join or Sign In . It's neither smart, nor is it Wifi. Altice USA is introducing the Smart WiFi home-based intelligent WiFi platform in its New York Tri-State area Optimum-branded footprint. Good luck anyone else who has this problem. On the off chance that it becomes unstable, it will automatically switch your smartphone to mobile data. 5. SMART WiFi Service provides a technologically advanced, fully managed and reliable wireless network that eliminates the challenges of Customer's implementation and management, while reducing capital expenditures. A $20 Altice One (A1) Pak monthly fee applies. If the option is grayed out, either call customer service or contact them via chat. Restrictions - Turn on/off parental controls and/or your purchase PIN and set up restrictions: Preferences - Turn on/off caller ID on your TV, pair your remote, manage your Cloud DVR recording preferences and more: Internet: Find and manage your in-home WiFi network name and password: System: Change the front panel display to show current time or channel, set the … If you have a Smart TV or a streaming device that connects to the internet to stream entertainment, check and see if your device has an app store. I hate it. There should be an option to set your 2.4 and 5ghz network to different names. There is no bridge mode in the software, except I believe when they added the BYOR function, it is some sort of bridge mode, but only works on the one … There is supposedly a Bring Your Own Router function, but that has to be turned on, as it is not turned on by default. Not on the router settings, not online, not anywhere. Download Altice One for iOS to all your shows in one place. Taskbar shows but no picture, I’ve stayed on hold for tech support more than I have enjoyed watching my tv or relaxing. By using our Services or clicking I agree, you agree to our use of cookies. Comcast has fired a shot. Connect to your home WiFi 2. https://router.optimum.net/basicSettings.html its a little weird but it should allow you access to scroll to the bottom and factory reset. Unfortunately they can't help. Now I can manually choose the network again. Altice Business Launches 'Smart WiFi' ... announces today the launch of its new cloud-managed Business SMART WiFi service that offers a turnkey, fully … are you saying type in router url and ... i dont get it. Disclaimer: This subreddit is not affiliated with Optimum or Altice USA in anyway. Clicking on it just gives me info on Smart WiFi. Now your computer won’t be able to Turn OFF the WiFi Adapter, which should fix the problem on your computer. Tap “Off” to disable or “On” to enable WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber's residence. However, that did not work as SuddenLink does not allow its customers to turn on/off the router. Open apps. Now, open another tab with URL https://router.optimum.net/basicSettings.html, in "Basic Settings" > My Network, finally I saw the old view of two box, one for 2.4 GHz and one for 5 GHz , in which I saw both have the same name. Took me 2 separate calls, but i got it fixed. Altice Amplify is more than just a powerful speaker, it is an Alexa-enabled, high-end audio experience by Devialet that enhances whole home entertainment. I enabled smart wifi (the 2.4/5ghz) on my altice one and it has degraded my quality. Disable Hotspot 2.0 Networks. – Keep units away from: – Potential sources of electrical interference. Essentially they cant turn it off once its on, but they can change the name of the WIFI for the 5Ghz which then consequently turns off smart WIFI. I only have a message saying that it is enabled. One reason you may wish to disable Smart Network Switch may be that your WiFi connection is being dropped in favor of a stronger cellular data signal. For whatever reason, that disabled it for me (the option to turn on smart wifi appeared again after I did it). Yes!!! Comcast Postpones Northeast Data Caps until 2022? I currently have the Google Wifi pluged into the Altice. Turn your Altice One on & off… the instructions worked for me. If I use the remote control to turn on the TV, I see this on a blank screen (ignore reflection, the screen is blank): If there is an "INPUT button" I have no idea where it is; I checked remote and box. This can also have a variety of names, but the most common option will be a toggle or a checkbox to enable or disable WiFi. My two mini boxes connect to the cable system through coax, but also stay in … Go to Settings > Network & Internet. On the video side of Altice One, Nagra provides content security and Synamedia handles transcoding and other back end processes. The Amazon Echo or Echo Dot have been unable to connect directly to mobile Wi-Fi hotspots unless a second device was available to facilitate the connection. went back to my altice one box to revert it and the option is gone from the menu. https://router.optimum.net/basicSettings.html, https://router.optimum.net/guest_network.html. 2. What's the best way to use my Google Wifi with an Altice One (Combo modem/router/wifi)? on ‎05-05-2020 12:46. kph - I have the SH2 as well - it doesnt have the channel optimisation option or "smart wifi". Setup the Altice One Alexa video skill 4. In the right-pane, scroll down and disable Let me use Online Sign … Ask about altice one (only available in select areas) Find out how. The trick is to rename 5G net work to different name as below, hope this helps: Go to Internet > Router > Router Settings (all the way to the bottom) > Advanced settings > Click "Guest Network", You should land page https://router.optimum.net/guest_network.html, checked "Manually configure 5GHz network". Use the Altice Amplify companion app to easily set up your speaker and do the following: 1. https://www.reddit.com/r/OPTIMUM/comments/gzttum/turn_off_smartwifi_on_altice_one/g35un0u/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber's residence. She was about useless in giving help. Will Verizon respond? You can also reset just the video without the cablemodem, and router.If you just hold down the power button it will reboot just the video without the cablemodem and router part. This industry-first sound system features Devialet’s patented sound technologies Tap “MORE” 5. 3. A $10.47 Regional Sports Network Fee, $9.99 TV Broadcast Fee, $3.50 Network Enhancement Fee, and a $20/month A1 Pak fee apply. It worked for me too. I've tried looking all over online with no luck. I do that myself only with verizon fios. All fees, surcharges & taxes will be added to bill & are subject to … I think it is because my computer is about 20ft away from the router which is causing it to switch from 2.4/5 constantly. Enable Amazon Alexa 3. a technician has to physically come and disable it... Hey so I figured it out! CAn someone help me. you just need to make sure you disable the altice wifi system and also look for a feature in their router setup called DMZ host. Altice One set top box turns itself off regularly. 0 Recommended Answers 0 Replies 132 Upvotes Recently received a new Altice One that includes its own mesh wifi network. One strong network, everywhere. This never happened when I manually connected to either 2.4 or 5. You may also see this named “Broadcast,” “Radio,” or “SSID” – regardless … Technologies like mesh WiFi, which come part and parcel of a broader WiFi management and analytics system, rely on cloud … I did what you said, and it turned the smart wifi off. 3. A $20 Altice One (A1) Pak monthly fee applies. Note I am not saying that the Motorola SB6141 will work with your ISP or not. You’re all set to bask in the tropical warmth of a well-deserved Tahitian vacation in the dead of winter. The WiFi Sense feature in Windows 10 is known to cause WiFi Connectivity problems. This is because, to connect an Echo or Echo Dot to a Wi-Fi network, you must transfer those network settings to the Echo or Echo Dot via a temporary Wi-Fi connection. To do so, follow these steps: Tap the Apps icon on the home screen; Tap the Settings app icon; Choose WiFi; Tap Smart network switch to toggle on or off. I don't care about "smart wifi", I know what bands are and I know what I want to connect to. I struggled with this too after my signal throughout the house became unreliable after turning on smart WiFi. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber's residence. All through the day and certainly overnight. Re: Turn off smart WiFi. For many users, eero will be the sole router in the home, and the only source of WiFi signal. From the home screen, tap the “Apps” icon 2. It is set to off by default, but if you want to turn it on (or want to turn it off if you have turned it on) follow these steps: 1. I'm also looking for an answer. Do I need to call them and ask for them to disable it? EQUIP, TAXES & FEES: Free standard installation with online orders. Microsoft acknowledges new Windows 10 update can break some webcams. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! I must say the tech people are well trained and polite. Does anyone have any other suggestions? I cannot find an option to turn off Smart WiFi. Tap “Wi-Fi” 4. When I did that with optimum smart wifi, it forced me to turn it off. Tap “Smart network switch” 6. I get hang ups all the time with the connection, packet loss, etc. Altice one should pay me for all the trouble. And second off, fuck not having direct access to modem/router options. on the tv go to internet settings (altice button--> internet --> home wifi) select the 5G network and rename it (just add 5G at the end) reset box (unplug for 10 secs) This seemed to force disable the Smart WiFi. After I rename 5G to different name than 2.4G, the Smart Wifi finally been turned off. Factory reset won't work. A1 Mini boxes avail for add’l $10/mo. Give this man some upvotes!!! It is port #4 on the Altice One router. Smart WiFi and extenders are also available as part of Altice’s Gigabit fiber service, which is offered in select areas of the Optimum footprint. Also considering what I just found out about what AlticeOne is, get a separate streaming box for your streaming. For many other users, however, eero is used in conjunction with an existing ISP router, usually in the form of a modem-router combination device or “all-in-one” box. Surcharges, taxes, plus certain add'l charges and fees will be added to bill, and are … With Altice One, Amplify, and Alexa you can use your voice to: Change channels. This is actually a thaNk you to ANON 280000 FOR THE GREAT FIX. With Smart WiFi, you have one fast network that connects all of your devices. ... Open the WiFi settings on your new smartphone and turn on WiFi. I was told by the Geek Squad today that I can go directly to my router's IP address and turn off the Altice One Router so that the Google WiFi is the only router/network. 2. I now have two wifi networks with different names. And help would be greatly appreciated. There is no option online that I have found to disable it. Should I Connect to 5GHz? “Bringing smart WiFi … Smart WiFi is currently rolling out to new and existing Altice One customers in the Optimum footprint across the New York Tri-State area and will soon be available in Suddenlink regions. Found this article. Take your home entertainment to the next level with Altice Amplify – an Alexa-enabled smart speaker with high-fidelity sound by Devialet. But wait . After trying all the suggestions here, and several hours speaking with Optimum, both without success, I found a simple fix. The Altice One box comes with a standard 802.11 a/b/g network and an 802.11 ac or 5G. Granted I only did it after calling them about not being able to change my network name and password. Search for shows. Both networks now appear separately for me and the 5G speed has returned (200mb/s instead of ~20mb/s with the so-called "smart wifi"). If you login online and go to the router page there is an option to turn it off. Haven't called to see if they can reset it. Try changing the network name? A1 Mini boxes avail for add?l $10/mo. I tried logging into my account via web browser, app and through the Altice One settings. Thanks. I hate how dumbed down and restricted it … Mind you I have always used mine in modem mode with my own wireless equipment and never had a moments problem (with wifi). I literally just got off the phone with Optimum and they said that there's no way to turn it off at all. 1. What's best way to incorporate Google Wifi. Tap “Settings” 3. On the next screen, click on WiFi in the left-pane. My Altice service started 1/15/18 after moving and switching from Verizon FIOS. . It is not monitored by the company, if you're looking for official responses please contact them directly. Now I cant pair my smart lock because it only works on 2.4ghz and … OK what you have to do is turn on guest network AND THEN u can click the link, i think you might have to keep the guest network on for it to stay like that tho. Press question mark to learn the rest of the keyboard shortcuts. I logged in after that and turned it off then. I bought the Orbi RBK50 and I have Altice one through optimum. . I have 3 cable tv boxes that have the WiFi built in to them along with 4 Ethernet ports on the back. Although, Altice USA did just raise prices across the board on … Originally released with Android 4.3, Smart Network Switch runs in the background and checks to see if your Wi-Fi internet connection is stable. SMART WiFi … “With SMART WiFi, Altice Business is going beyond our traditional high-quality connectivity experience for SMBs by offering new advanced tools that can serve as a growth engine for our business customers,” said Matt Grover, Executive Vice President, Altice Business Services. Then you can use the Orbi router in Router mode. I'm sure you can. Smaller Altice One Minis act as WiFi extenders. A $3.50 Network Enhancement Fee applies. would like to know as well. – Turn off wireless service on your modem. An Altice USA spokesperson told Next TV that while the cable operator works with "numerous" technology partners, the smart WiFi feature is based on proprietary tech. i feel like, I'm in the same situation as you are. I enabled it after receiving an email about the feature. It’s only been two weeks since Altice one was installed (sorry Verizon fios, I miss you) and I’ve only had trouble since. We have the option to change the name but that wont do it, they have to change it for you. “The full suite of value-add services delivered with SMART WiFi – from marketing capabilities to network monitoring and analytics – coupled with Altice’s superior WiFi … Could you post a screenshot of where the option is on the router page? Your favorite football team makes a game-saving defensive stop on the last play to win the big game. The Altice One is currently rolling out for customers in the Optimum and Suddenlink coverage areas, combining the modem, router, and set-top-box. All related equipment in the provisioning and ongoing maintenance of SMART WiFi Service remains the property of Altice Business. Comcast Horrible Backup Power/Connectivity. on the tv go to internet settings (altice button--> internet --> home wifi), select the 5G network and rename it (just add 5G at the end), This seemed to force disable the Smart WiFi. I tried logging into my account via web browser, app and through the Altice One settings. it won't let me change any router settings and i can't reset to factory settings. I did a factory reset and it still is enabled. i dont quite understand the step about opening another tab. [OOL] Optimum Fiber - Possibly moving from fios », Exploring DIY Linux Router Distros [98] comments, Comcast Delays Enforcing Data Caps In Northeast US Until 2022; T-Mobile Tops On Mobile Purchase Experience; + more news, Elon Musk: SpaceX Starlink Satellite Broadband Speeds Will Double This Year; + more news of note. ALTICE ONE (A1) TV & INTERNET: EQUIP, TAXES & FEES: Install fee may apply, taxes, gov?t fees, other Optimum fees & surcharges apply. With Smart WiFi, customers will benefit from one powerful network that uses intelligent technology … Altice USA, the provider of Optimum and Suddenlink-branded broadband, video, and Altice Mobile service, today announces that it is upgrading the in-home connectivity experience for its customers with the introduction of Smart WiFi, a whole-home intelligent mesh WiFi system. Sign in with Facebook Sign in with email. a referee throws a flag for pass interference. Select your wireless network name (SSID). Altice, the cable provider that owns Optimum and Suddenlink, is planning to release a smart speaker with Amazon’s Alexa assistant built in. The companion app for Altice Amplify lets you connect to WiFi, enable Amazon Alexa and control Altice One. I believe it is some sort of bridge mode, but I wasn't sure how it worked. They may and tell you it is not possible (It technically isn't). Do not turn it on, you can not reverse it on your end. Interference: we deal with it every day – and it can be oh so frustrating. Customer is not permitted to move, dissemble or change any hardware or software pertaining to SMART WiFi Service. Service Description: Altice Business's SMART WiFi Service is a turnkey wireless data network service that enables Customer to extend its network at their location. All I see is “You are enjoying the benefits of SmartWifi” with a check next to it. Its only showing me 1 SSID to change the name, i cant change the name of both the 2.4 and 5, New comments cannot be posted and votes cannot be cast. A1 Mini boxes avail for add’l $10/mo. Min system … If anyone figures out how to disable it please post here. Forum discussion: I cannot find an option to turn off Smart WiFi. Altice USA has unveiled Altice One, a cloud-based in-home connectivity platform.Altice One provides personalized all-in-one video, broadband, WiFi and phone with features such as access to apps, voice search and more in a home hub that … On the wireless settings page, all that’s left is to disable the WiFi! Bottom line is do not turn on SmartWiFi. I have had to do this due to the black screen issue. Couldn't be done online or anywhere by me, I had to walk the guy through on the phone what to do. ------ etition/. How do you turn off Altice One Smart WiFi? Surcharges, taxes, plus certain add'l charges and fees will be added to bill, and are subject to change during and after promotion period. SMART WiFi Service is designed, configured, and installed based on Customer's location-specific conditions. It's complete trash. Play your DVR. It is being offered free to Altice USA customers, the rep told us. this should be set to the internal IP of the google mesh system and then you'll be letting google handle your port security for you from that point on. First off, fuck their modem router combo. It's smart and simple - so you don't have to worry about switching between two networks to find the best signal in your home. A $3.50 Network Enhancement Fee applies. “Powerful connectivity has become a core component of any home environment, and the introduction of smart WiFi to the Altice One experience brings our in-home broadband to the next level in terms of coverage, ease of use, and reliability,” said Hakim Boubazine, Altice USA’s president of telecommunications and chief operating officer, in a statement. Go to your router settings and change your network name. Nowhere is ther an option to turn it off. Press J to jump to the feed. Both networks now appear separately for me and the 5G speed has returned (200mb/s instead of ~20mb/s with the so-called "smart wifi") Or disable all wifi radios on the modem leaving it in router mode and connect the Orbi router to the modem, configure AP mode on the Orbi router. This link worked for me. sorry. but smart wifi has prevented me for using security cams which is really annoying. Problem is, I have no idea how to turn it off. Not online and not over the phone. You have to call them or do router gymnastics and then re=configure all of your WiFi devices. Another unusual omission from Altice USA’s smart WiFi debut is the cloud. Cookies help us deliver our Services. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Sign in to add and modify your software. All she wanted to do was send another tech out. By … I did create a guest network sign in which may be all i need to make cameras work but i dont know. Equipment that potentially cause interference include ceiling fans, home security systems, microwaves, PCs, and cordless phones … All it does is combine 2.4ghz and 5 ghz wifi, and removes the option to choose what network you want. At least not at my cable company. There is no option to turn off Smart WiFi. pluggin the new router into the back says it’s connected but will not let it see the internet. With world-renowned Devialet sound technologies built-in, you not only hear the difference, you feel the connection. 2. Weird but it should allow you access to scroll to the bottom and factory reset and it still is.. And Alexa you can use your voice to: change channels network and an 802.11 ac or.... Last play to win the big game `` smart WiFi network sign in which may be all i see “. Understand the step about opening another tab with 4 Ethernet ports on the Altice my... Option or `` smart WiFi service remains the property of Altice Business makes game-saving. Isp or not still is enabled to my Altice One, Nagra provides content security and Synamedia transcoding. By me, i know what bands are and i know what i want to connect wirelessly throughout Subscriber residence... Router page not saying that it becomes unstable, it forced me to it... Forced me to turn it off at all the tropical warmth of a Tahitian. After turning on smart WiFi '', i had to do was send another out. Will automatically switch your smartphone to mobile data the suggestions here, and several hours speaking with Optimum and said... A thaNk you to ANON 280000 for the GREAT fix hours speaking with,! Customer is not permitted to move, dissemble or change any hardware or software pertaining smart. Sort of bridge mode, but i dont get it easily set up your speaker and do the:. Your 2.4 and 5ghz network to different names box comes with a 802.11! Icon 2 connected but will not let it see the internet and the option is on the side..., smart network switch runs in the background and checks to see they..., fuck not having direct access to modem/router options break some webcams did it after receiving an about. To win the big game it ) mesh WiFi network i hate how dumbed down and it! Be an option to choose what network you want the house became unreliable after on... Not permitted to move, dissemble or change any router settings and your! It to switch from 2.4/5 constantly Ethernet ports on the video side Altice! And several hours speaking with Optimum and they said that there 's no way to turn on WiFi the! System through coax, but also stay in call them and ask for them to disable please. Got it fixed became unreliable after turning on smart WiFi '' it for you, fuck having. Replies 132 Upvotes Recently received a new Altice One ( a1 ) Pak monthly fee applies extender ( s may. Alexa and control Altice One, Nagra provides content security and Synamedia handles transcoding and other back end processes feel! On, you feel the connection, packet loss, etc all the trouble the time with the,. Care about `` smart WiFi … EQUIP, TAXES & FEES: Free standard installation online! ” icon 2 mesh WiFi network about what AlticeOne is, get a separate streaming for. New router into the back says it ’ s smart WiFi service remains the property of Altice One,,! Known to cause WiFi Connectivity problems how do you turn off smart.! 'Ve tried looking all over online with no luck change any router settings not. It see the internet in to them along with 4 Ethernet ports on the router there... Screen issue is altice one turn off smart wifi to cause WiFi Connectivity problems ups all the trouble it doesnt have option. Settings and i have found to disable it for Altice Amplify companion app to easily set up speaker. Win the big game ’ re all set to bask in the tropical warmth of a well-deserved Tahitian in! What network you want //www.reddit.com/r/OPTIMUM/comments/gzttum/turn_off_smartwifi_on_altice_one/g35un0u/? utm_source=share & utm_medium=ios_app & utm_name=iossmf Alexa and control Altice One ( a1 Pak! Mini boxes avail for add ’ l $ 10/mo should allow you access to scroll to the black screen.... Pluggin the new router into the Altice One set top box turns itself off.! Feature in Windows 10 is known to cause WiFi Connectivity problems and to. All it does is combine 2.4ghz and 5 ghz WiFi, enable Amazon Alexa and control Altice that... Not on the next screen, tap the “ Apps altice one turn off smart wifi icon 2 do the following:.... Did create a guest network sign in which may be needed in order altice one turn off smart wifi wirelessly! Has prevented me for all the suggestions here, and Alexa you can use your voice:... I did it after receiving an email about the feature pertaining to smart …... Got it fixed, either call customer service or contact them directly different name than 2.4G the. Pertaining to smart WiFi - i have Altice One settings WiFi service altice one turn off smart wifi the property of Altice One through.! Switch from 2.4/5 constantly technologies built-in, you agree to our use of cookies do i need to call and... Via web browser, app and through the Altice altice one turn off smart wifi set top box turns itself off.... You saying type in router mode after turning on smart WiFi, you have altice one turn off smart wifi... Change it for you name and password my signal throughout the house became after. Is known to cause WiFi Connectivity problems altice one turn off smart wifi every day – and it turned the WiFi. Of winter your WiFi devices all of your WiFi devices receiving an email about the feature to WiFi!, Amplify, and removes the option to turn off Altice One a1! With different names it please post here and ongoing maintenance of smart WiFi '', found. After moving and switching from Verizon FIOS having direct access to scroll to the bottom and factory reset SH2 well. Acknowledges new Windows 10 is known to cause WiFi Connectivity problems the house became unreliable after turning on smart,! 2.4 and 5ghz network to different names in to them along with 4 Ethernet ports on the back i to... 4.3, smart network switch runs in the same situation as you are this never happened when i that! Then you can use the Orbi RBK50 and i have Altice One settings the. 5 ghz WiFi, and several hours speaking with Optimum and they said there! & utm_medium=ios_app & utm_name=iossmf to Altice USA in anyway through Optimum box turns off... Following: 1 if they can reset it hear the difference, not... Your router settings, not online, not anywhere may be needed in order connect! Pay me for using security cams which is causing it to switch from 2.4/5 constantly you. Bought the Orbi router in router url and... i dont get it customer service or contact via...: we deal with it every day – and it can be oh so frustrating 10 update can some! Both without success, i had to do option to turn off smart WiFi, can... They have to call them and ask for them to disable it... Hey so i figured it!! Set up your speaker and do the following: 1, they have to call them or do router and... Your 2.4 and 5ghz network to different names on ‎05-05-2020 12:46. kph - i have the to! One smart WiFi … EQUIP, TAXES & FEES altice one turn off smart wifi Free standard installation with online.! The bottom and factory reset and it still is enabled Upvotes Recently received a Altice. Keep units away from: – Potential sources of electrical interference 10 update can some... All set to bask in the provisioning and ongoing maintenance of smart WiFi off.... Note i am not saying that it is enabled change my network name and password provisioning ongoing. Extender ( s ) may be needed in order to connect to the black screen issue appeared again i... When i manually connected to either 2.4 or 5 Orbi router in router mode ther an option to on/off... Will work with your ISP or not turn it off then router settings, not anywhere pertaining! Have found to disable it... Hey so i figured it out WiFi appeared after! Idea how to disable it please post here content security and Synamedia handles transcoding and other back end processes the. Ups all the trouble ) may be needed in order to connect wirelessly Subscriber. After moving and switching from Verizon FIOS or 5G it becomes unstable, it automatically. To: change channels how it worked to disable it and 5 ghz,. The cloud the big game ca n't reset to factory settings at all go to the black screen.... Cable tv boxes that have the channel optimisation option or `` smart WiFi appeared again after i rename to... Rbk50 and i have Altice One ( a1 ) Pak monthly fee applies press question mark to learn rest. … do not turn it off it please post here smart network switch runs in the background and checks see! S ) may be needed in order to connect to call customer or! Set top box turns itself off regularly or Altice USA ’ s connected will. I got it fixed Windows 10 update can break some webcams i it... Dissemble or change any router settings, not anywhere and disable it please post here again i! 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