You can get more information about asylum support from the customer contact centre. Veecca Smith Uka, 43, who has been living in asylum accommodation in Halifax with her three teenage children for the last three years, said they had seen a dramatic deterioration in their living conditions since Migrant Help took over. While our governments fail to take responsibility for the human rights of refugees, in particular the highly vulnerable, we are committed to campaigning for them. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. Ministers are being urged to act after it emerged asylum seekers, including single mothers with babies, have been living in “appalling” conditions for weeks on end due to “drastically increased” waiting times for the new contractor to respond to complaints. A Migrant Help spokesperson said: “We are working very hard to make access to our services easier through a number of internal measures, as well as in cooperation with the asylum accommodation providers and other agencies within the immigration sector. This is much worse. The Government should, as a one-off action, accept all of these children into the UK now.”. Vulnerable crime victims with insecure immigration status … We are also recruiting additional staff.”. Migrant Help provides independent advice and guidance to assist asylum seekers in the UK move through and understand the asylum process. View details and apply for this Senior Client Adviser job in Croydon (CR0) with Migrant Help UK on Totaljobs. Stephen Hale, chief executive of Refugee Action, said it was positive that ministers had admitted there was a problem, but called for urgent action to “fix these failings and end the needless suffering it causes”. Read full article. You can stay on the phone for 10 days, nobody picks up. The scale of the story finally forced the mainstream media to report on Mr Farage’s investigation. Migrant Help was shortlisted for Charity Awards in 2016 for innovation in advice and support to asylum seekers. On the unaccompanied minors unaccounted for in the EU: “At least 10,000 minors are estimated to have gone missing since arriving in Europe. “It’s terrible. The woman resorted to spending £12 of her £75 weekly financial support to buy heating, and eventually the boiler was fixed when local support groups intervened. We run a free asylum helpline available 24/7/365 and accessible to all asylum seekers in the UK. The Home Office … Both Migrant Help and the Home Office have admitted there are problems with asylum seekers receiving the assistance they are entitled to under the new system. Read the full section. I don’t have family. Mary Brandon, campaigns project manager at Asylum Matters for Yorkshire and Humberside, echoed his remarks, saying the department should bear responsibility for the failings. The Home Office will contact you within 3 days to let you know they’ve received your application. The Home Office is “trying to gag” volunteers visiting an army barracks where asylum-seekers are being housed by using the Official Secrets Act, it is claimed. We do one wash a week, so sometimes we have no clean socks and underwear,” Ms Uka told The Independent. I’m having to wash the clothes of four people with my hands. 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